HOW TO GET IN TOUCH

CUSTOMER ENQUIRIES

Email: info@alternativefragrance.co.uk
WhatsApp: +44 7710 625994

Registered Address:
Unit 1, Apollo House, Doris Rd,
Birmingham B9 4SJ
United Kingdom

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What type of products do you sell?

We sell fragrances, beard oils, car diffusers/perfume and pure perfume oils. All scented products are alternatives to some of the high end brands.

What kind of fragrances do you sell and what ML?

We sell fragrances in all quantities. But our most purchased bottles are 50ml and 100ml. All our perfumes are Eau De Parfum (EDP)

When using your fragrances directly to clothes, will the fragrance stain them?

Yes. There is a possibility that your clothes can get stained but we do advise you test before applying on a piece of cloth or any other material. Our fragrances contain a high oil concentration hence why it is important to be careful when spraying.

Where are you based?

We are based in Birmingham, United Kingdom.

Where are your products made?

Our products are made in the UK.

How much oil percentage do your fragrances contain?

Our fragrances contain 20-25% oil concentrate. We can adjust this to meet our customers needs.

Do you ship to other countries?

At the moment, we only ship to the United Kingdom (including Northern Ireland, the Highlands, and Scottish islands).

How close are your fragrances to the actual ones?

Our fragrances are around 90% similar.
Please note that all of our fragrance products along with their labels are a mere guide and in no circumstance should be mistaken for the actual brand. Name, trademarks, logos and copyrights are properties of their respective manufacturers and/or designers. These versions are not to be confused with the original products and Alternative Fragrance has no affiliation with the manufacturers/designers.

How long does your fragrances last?

Our fragrances and other products last for a minimum of 7 hours. Some products are known to exceed this number.

How long does it take for an order to be despatched?

We will aim to despatch an order within one working day or sooner. We are monitoring the current global situation and this may result in change of delivery times due to the ongoing situation surrounding COVID-19.

How long does it take for an order to be delivered?

Standard delivery within the UK can take up to 3-5 working days for your order to reach you or sooner, next day delivery is delivered the following day of your order. Due to current global situation, this may result in change of delivery times due to the ongoing delays surrounding COVID-19.

Can I amend or cancel my order?

Please refer to our returns and refunds policy to see if you are eligible.

Can I use more than one discount code?

No, you can only use one discount per order.

Disclosure


At Alternative Fragrance, our fragrance products along with their labels are a mere guide and in no circumstance should be mistaken for the actual brand. Name, trademarks, logos and copyrights are properties of their respective manufacturers and/or designers. These versions are not to be confused with the original products and Alternative Fragrance has no affiliation with the manufacturers/designers.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS